Customer Service

No matter if your business is based in Rio,
Moscow, Sydney or Tokyo....

our mill customer service operates all over the world.

Highest availabilty, fast delivery

At DELTATHERM®, service “Made in Germany“ by qualified specialists, from skilled craftsmen to master craftsmen and engineers, is waiting for you. Our optimal mixture of planning, development, manufacturing, on-time delivery as well as after sales amount to perfect customer service, meaning we are a reliable partner for industrial clients all over the world and fulfil the highest demands day in and day out.

As we know exactly what equipment standstill costs our customers in lost output, we offer:

• World-wide in-house service
• Service hotline manned by our experts in German and English
• All standard components in stock and ready to be quickly shipped all over the world
• Availability of spare parts >95%
• More than 120 service partners with headquarters in 6 continents: Europe, North America, South America, Africa, Asia and Australia
• 24 hour world-wide online service, with which we can inspect and service our equipment
• Assurance of the productivity of your DELTATHERM® machines